Square Enix has implemented a Group Customer Harassment Policy to safeguard its employees, partners, and customers from harmful interactions. Announced on January 10, the policy outlines actionable steps the company will take against harassment or undue demands, ensuring a secure work environment and quality service experience.
“Square Enix believes that the feedback, comments, and requests received from our customers are essential to the advancement of our group's products and services.”
The policy defines harassment broadly, listing actions such as violence, defamation, intimidation, stalking, and privacy infringement. It also addresses undue demands, including unreasonable product exchanges or excessive requests for apologies and employee discipline.
...there are instances where certain customers take actions directly or through our support centers, or towards our group executives, employees, partners who are involved in the creation and distribution of our group products and services, that constitute "customer harassment..."
Square Enix emphasizes a zero-tolerance stance toward harassment, reserving the right to cease support services or discontinue providing products to offenders. In severe cases, the company may consult legal authorities or initiate criminal proceedings to protect its workforce.
“Square Enix will not tolerate harassment and will take action as necessary.”
The policy originates from Japanese law but is applied globally, tailored to align with local legal frameworks. With this initiative, Square Enix reaffirms its commitment to maintaining a respectful and safe environment for all stakeholders.
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